Frequently Asked Questions

Currently, we have two locations. 330 East Blvd, Charlotte, North Carolina. If you pass a bright yellow awning, you've gone too far.

Our second location is at 101 South Tryon Street in Uptown Charlotte.

Throughout the year we are open Monday-Friday 10am to 7pm

Saturday & Sunday 10am to 6pm

Our holiday hours usually begin sometime shortly after Thanksgiving. During that time, we are open 9am to 9pm.

We are closed on select holidays. Feel free to call or check the store's Instagram page for real time updates.

Yes. Welcome and loved.

We carry all the necessary materials for you to construct your wrapped masterpiece, but we do not gift wrap here ourselves. We are more than happy to place your purchased products in a Paper Skyscraper store bag with our signature yellow tissue paper.

We have a 30 day return policy with a receipt. If you do not have your receipt, or it's been over 30 days, we will issue a gift card that matches the balance of your return.

Both! Just enter the code at the bottom of your gift card at checkout or present the gift card to one of our team members at the register.

We do not. We currently only ship within the United States. We maintain a partnership with UPS and USPS.

Our return policy allows you to return items within 30 days of delivery. Please ensure the item is in its original condition and packaging.

Return shipping is the customer's responsibility unless the item is defective. We offer refunds upon receipt and verification of the returned item. Some items may not be non-returnable. For damaged or defective items, contact our freight manager, Claiborne (

We have a parking lot that we share with our neighbors at Thai Taste. You can find parking at the front, right side, and back of the store. You may also find parking on the side of the street down East Blvd.

We are nestled in the historic Dilworth neighborhood. Please refrain from parking on any sidewalk surrounding the store. Many of our customers reach us by foot or live nearby.